About Us

About Sarunelo

Welcome to Sarunelo

Sarunelo is an online brand operated by Guangzhou Xinqi Technology Co., Ltd.

We aim to offer dependable products, straightforward service information, and a clear, customer-focused online shopping experience.

From exploring our product selection and completing a purchase to receiving assistance after your order, we work to keep the entire process convenient and easy to understand.

Our support team can assist with product details, order-related questions, payment concerns, shipping updates, returns, refunds, and other customer service matters. We are committed to responding to inquiries as promptly as possible and helping customers find suitable solutions.

Company Information

For transparency and customer reference, our business details are listed below:

Brand Name:
Sarunelo

Legal Company Name:
Guangzhou Xinqi Technology Co., Ltd.

Customer Support Email:
service@sarunelo.com

Business Address:
Room 405, No. 69, Ji'an Street, Jixian Road, Baiyun District, Guangzhou, Guangdong, China

Customer Support

Service Days:
Monday – Friday

Typical Response Time:
Within 24–48 business hours

Please note that replies may require additional time during public holidays, major promotions, or periods when we receive an unusually high number of customer inquiries.

Thank you for your patience and understanding. Our support team will review your message and respond as soon as reasonably possible.