Terms of Purchase
Purchase Terms
These Purchase Terms govern purchases made through the Sarunelo online store at:
For the purposes of these Terms, this website is referred to as the “Site.” The Site is operated by Guangzhou Xinqi Technology Co., Ltd. under the Sarunelo brand.
By submitting an order through the Site, you acknowledge that you have read and accepted these Purchase Terms together with our:
- Terms of Service
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Any other policies or guidelines published on the Site
If you do not accept these terms, please refrain from placing an order.
General Purchase Conditions
When submitting an order, you represent that:
- You have the legal capacity required to enter into a purchase transaction;
- All information supplied during checkout is truthful, accurate, and complete;
- Your purchase and receipt of the products comply with all applicable laws and regulations.
Where legally permitted, communications between you and our customer service team may be retained or reviewed for purposes such as order verification, customer assistance, fraud prevention, and service improvement.
Privacy and Personal Information
Information collected when you browse our website, complete checkout, communicate by email, or interact with customer support is handled in accordance with our Privacy Policy.
Please consult the Privacy Policy for details about how personal information may be collected, used, stored, and protected.
We may revise our Privacy Policy when necessary to reflect changes in our business practices, legal requirements, or regulatory obligations.
Placing and Processing Orders
After an order is submitted successfully, you will normally receive an order confirmation by email.
Receiving an order confirmation does not necessarily guarantee that every order can be fulfilled. We may review an order and, when reasonably necessary, adjust, delay, or cancel it for reasons including:
- Products being unavailable;
- Incorrect descriptions, specifications, or pricing;
- Suspected unauthorized or fraudulent activity;
- Technical problems;
- Circumstances that prevent us from completing fulfillment.
If we cancel an order after receiving payment, any applicable refund will be processed in accordance with the circumstances of the cancellation and our applicable policies.
Product Details
We make reasonable efforts to keep product descriptions, photographs, specifications, availability information, and prices on the Site accurate and current.
However, certain visual or informational differences may occur because of screen settings, product revisions, packaging changes, or other technical and operational factors.
If the product you receive is materially inconsistent with the information presented on the Site, please contact us. Any available remedy will be handled in accordance with our Return & Refund Policy.
Pricing and Pricing Errors
We make reasonable efforts to display correct product prices.
If an apparent or obvious pricing mistake occurs because of a technical malfunction, system error, inaccurate data, or other circumstances, we may take appropriate action, which can include:
- Notifying you about the pricing issue;
- Canceling the affected order;
- Offering an appropriate resolution where applicable.
Availability and Delivery
Product availability is subject to current inventory and may change without prior notice.
Orders are prepared and shipped according to the terms and estimated timeframes described in our Shipping Policy.
Actual delivery times can be affected by factors such as:
- Delivery destination;
- Selected shipping service;
- Customs clearance;
- Carrier or transportation delays;
- Weather, operational disruptions, or other circumstances beyond our reasonable control.
If an item becomes unavailable after you have placed an order, we may contact you to discuss an appropriate solution, which may include an applicable refund.
Product Considerations
Before completing a purchase, customers are responsible for reviewing the available product information and determining whether the product is suitable for their intended use and legally permitted in their location.
Depending on the destination and applicable requirements, product specifications, packaging, labeling, accessories, or other included components may differ.
Taxes, Customs, and Duties
Taxes, customs duties, import charges, and similar fees may differ based on the destination and applicable local regulations.
Where required, customers may be responsible for charges assessed by customs authorities, tax authorities, or other local government agencies.
Any applicable taxes, duties, or customs-related charges will be handled in accordance with applicable laws, shipping arrangements, and destination requirements.
Contact Information
If you have questions about these Purchase Terms, an existing order, or any related customer service matter, please contact us:
Brand Name:
Sarunelo
Legal Company Name:
Guangzhou Xinqi Technology Co., Ltd.
Customer Support Email:
service@sarunelo.com
Business Address:
Room 405, No. 69, Ji'an Street, Jixian Road, Baiyun District, Guangzhou, Guangdong, China