Shipping Policy

At Sarunelo, we aim to provide clear delivery information and work with established logistics and fulfillment partners to process and ship customer orders efficiently.

Order Processing

Most orders are prepared for shipment within 1–5 business days after successful payment confirmation.

The processing period begins once the payment has been verified.

Preparation times can occasionally be affected by factors such as:

• High order volumes;
• Public holidays;
• Promotional campaigns;
• Product availability;
• Other circumstances affecting order fulfillment.

Once your order has been dispatched, we will generally send a shipping confirmation email containing the available tracking details.

Estimated Delivery Time

Following shipment, the estimated transit period is approximately:

10–20 business days

The overall timeframe may consist of both the time required to prepare your order and the transportation period after dispatch.

Actual arrival dates are estimates and may vary based on:

• Destination country or region;
• Local delivery services;
• Customs clearance;
• Carrier operating conditions;
• Weather or other circumstances beyond our reasonable control.

Shipping Fees

We currently offer standard shipping options.

Standard Shipping Fee: $2.99 USD

The applicable shipping charge will be shown at checkout before you confirm and pay for your order.

Fulfillment & Shipping Locations

Depending on inventory and logistics arrangements, your order may be prepared and dispatched from one of our facilities or from a fulfillment facility operated by a trusted partner.

The fulfillment location may depend on:

• Current product availability;
• Where inventory is stored;
• Your delivery destination.

Because fulfillment arrangements can change according to inventory and logistics requirements, we cannot guarantee that every order will originate from a particular location.

Tracking Information

After your package has been dispatched, the shipping confirmation email will normally include the applicable tracking number or tracking information.

Please note that tracking details may not become active immediately. It can take some time for the carrier's system to register and display the first tracking update.

If you have concerns about the progress of your shipment, please contact our customer support team.

International Delivery

International shipping is available to eligible destinations where our logistics arrangements permit delivery.

Availability may be affected by destination restrictions, carrier coverage, customs requirements, or other logistical limitations.

If delivery to your location is not available, our support team may contact you regarding possible alternatives.

Delayed, Missing, or Potentially Lost Packages

If your tracking information has remained unchanged for an unusually long period or your package appears to be experiencing a delivery delay, please contact us so we can review the situation.

To help us investigate, please provide:

• Order number;
• Tracking number;
• Relevant delivery or shipping information.

Our team will review the available information and provide assistance based on the circumstances.

Changing Your Shipping Address

If you discover that your shipping address needs to be corrected, please contact us as soon as possible after placing your order.

Address changes may only be possible while the order remains in the pre-processing or shipment preparation stage.

Once a package has been dispatched, we may be unable to change the delivery address.

Shipping Address Responsibility

Your shipping address does not have to be the same as your billing address.

However, you are responsible for checking that all shipping information entered during checkout is complete and accurate.

Incorrect or incomplete address information may result in delivery delays or other shipping complications.

Order Processing Schedule

Orders are generally processed on regular business days.

Orders submitted during weekends or public holidays will normally begin processing on the next available business day.

Contact Information

For questions regarding shipping, delivery, tracking, or order fulfillment, please contact us:

Brand Name:
Sarunelo

Legal Company Name:
Guangzhou Xinqi Technology Co., Ltd.

Customer Support Email:
service@sarunelo.com

Business Address:
Room 405, No. 69, Ji'an Street, Jixian Road, Baiyun District, Guangzhou, Guangdong, China