Terms of Service

Welcome to Sarunelo.

These Terms of Service (“Terms”) govern your access to and use of sarunelo.com (the “Site”). The Site is operated by Guangzhou Xinqi Technology Co., Ltd. under the Sarunelo brand.

In these Terms, “we,” “us,” and “our” refer to Guangzhou Xinqi Technology Co., Ltd. operating the Site under the Sarunelo brand.

By visiting, browsing, using, or purchasing products through our Site, you agree to comply with these Terms as well as any other policies or guidelines published on the website.

If you do not accept these Terms, please stop using the Site and its services.

We may revise these Terms periodically to reflect changes in our business, services, or applicable requirements. Any revised version will take effect once it is posted on this page.

Section 1 – Use of Our Online Store

When using our Site, you represent that:

• You satisfy the minimum legal age requirements applicable in your location;
• You have the legal ability to enter into a binding agreement;
• All information you provide when making a purchase is accurate and complete.

You may not use the Site, its services, or products for any unlawful purpose or in a manner that violates applicable laws or regulations.

You must also not attempt to interfere with the operation or security of the Site by introducing or transmitting harmful software, including:

• Viruses;
• Malware;
• Unauthorized scripts or programs;
• Other malicious or disruptive code.

If we reasonably determine that these Terms have been violated, we may restrict, suspend, or terminate access to the Site or related services.

Section 2 – General Terms

We may decline service, restrict transactions, or cancel an order when reasonably necessary, including where there are concerns regarding compliance, security, availability, or transaction validity.

Unless we have provided prior written authorization, you may not reproduce, duplicate, copy, resell, redistribute, modify, or commercially exploit any portion of our Site, content, materials, or services.

Payment information submitted during checkout is handled through applicable third-party payment service providers.

Section 3 – Website Information

We make reasonable efforts to keep the information displayed on our Site current and accurate.

Nevertheless, certain content may occasionally contain inaccuracies, omissions, or outdated information. This may include product descriptions, photographs, specifications, availability, or pricing.

We may correct, revise, supplement, or remove website information at any time when appropriate, without necessarily providing advance notice.

Section 4 – Products, Pricing, and Services

Product offerings, prices, availability, and website services may be changed or updated periodically.

Where appropriate, we may:

• Revise product descriptions or specifications;
• Change listed prices;
• Add, remove, or modify website features;
• Stop offering particular products or services.

Any such changes will be implemented subject to applicable laws and consumer protection requirements.

Section 5 – Product Information and Returns

We make reasonable efforts to present product photographs, descriptions, colors, and other details as accurately as possible.

Actual product appearance may vary slightly because of monitor or device settings, photography conditions, manufacturing updates, or other technical factors.

Returns, refunds, and exchanges are governed by our Return & Refund Policy. Customers should review that policy before submitting a return or refund request.

Section 6 – Orders and Payments

We may review, restrict, or cancel an order where reasonably necessary. Examples include:

• Incorrect or incomplete information;
• Suspected fraudulent activity;
• Unauthorized payment activity;
• Inventory or product availability problems;
• Technical or operational issues affecting the order.

If an order is canceled, any payment already received will be handled in accordance with the applicable policies and circumstances.

You are responsible for ensuring that the billing, shipping, contact, and other order information you provide is accurate and up to date.

Section 7 – Third-Party Services

Certain features of our Site may depend on tools, applications, payment services, analytics providers, or other third-party services.

Third-party services may be governed by their own terms, conditions, and privacy policies.

We do not control the independent operations or policies of third-party providers and, to the extent permitted by applicable law, are not responsible for their independent services or practices.

Section 8 – Third-Party Websites and Links

Our Site may occasionally provide links to websites or services operated by third parties.

These links may be provided for convenience or informational purposes. We do not control external websites and do not assume responsibility for their:

• Content;
• Products or services;
• Privacy practices;
• Terms and policies;
• Availability or operation.

Before using an external website or service, you should review the applicable terms and privacy information provided by that third party.

Section 9 – Updates to These Terms

We may modify these Terms when necessary to reflect changes in our operations, services, business practices, or legal and regulatory obligations.

The most current version will be published on this page.

Your continued use of the Site after revised Terms have been posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

Contact Information

If you have questions concerning these Terms of Service, please contact us:

Brand Name:
Sarunelo

Legal Company Name:
Guangzhou Xinqi Technology Co., Ltd.

Customer Support Email:
service@sarunelo.com

Business Address:
Room 405, No. 69, Ji'an Street, Jixian Road, Baiyun District, Guangzhou, Guangdong, China