FAQ
Frequently Asked Questions
How do I place an order?
Shopping with Sarunelo is simple:
- Choose the product you want and add it to your cart.
- Go to checkout and select one of the available payment options.
- Provide your name, email address, and shipping information.
- Enter a promotional or discount code if you have one.
- Check your order details and shipping address carefully.
- Complete the payment to submit your order.
Once the purchase has been completed successfully, an order confirmation will be sent to the email address entered during checkout.
Need help?
Email: service@sarunelo.com
What if I receive a wrong, damaged, or incomplete order?
If your package contains an incorrect product, arrives damaged, or is missing an item, please reach out to our support team promptly so we can review the situation.
When contacting us, please include:
- Your order number
- Clear photos of the product you received
- A brief explanation of the problem
After receiving the necessary information, our team will assess the issue and determine an appropriate resolution.
Email:
service@sarunelo.com
Will an order confirmation be sent to me?
Yes. After your order has been successfully placed, a confirmation message will be sent to the email address provided at checkout.
If you don't see it in your inbox, please check your spam, junk, or promotions folders. If the email is still unavailable, contact our customer service team for assistance.
Can I change my order after submitting it?
If you notice an error in your order details, contact us as soon as possible.
We can generally consider changes only while the order is still awaiting processing. Once fulfillment has started or the package has entered shipping preparation, we may be unable to make further changes.
Email:
service@sarunelo.com
How can I manage my shopping cart?
You can make changes to your cart at any time before completing checkout.
Add Products
Select a product and use the option to add it to your shopping cart.
Check Your Cart
Open the cart to review the products you've selected.
Change Quantities
Increase or decrease the quantity of an item as needed.
Remove Products
Delete any items you no longer wish to purchase.
Which web browsers work best with the website?
For a smoother browsing and checkout experience, we recommend using a current version of one of the following browsers:
- Google Chrome
- Safari
- Firefox
- Microsoft Edge
Using an outdated browser may prevent certain website features from working correctly.
What payment options are available?
Available payment methods are displayed during checkout. Depending on availability, supported options may include:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
Payments are handled through secure third-party payment service providers.
How can I pay with PayPal?
If PayPal is available at checkout:
- Select PayPal as your payment option.
- Sign in to your PayPal account.
- Review the transaction details.
- Authorize and confirm the payment.
- Return to the Sarunelo website once payment has been completed.
How do I apply a discount code?
If you have an eligible promotional code, enter it into the designated discount-code field during checkout.
After applying the code, verify that the expected discount has been reflected in your order total before submitting payment.
Where can I find information about returns and exchanges?
Our Return & Refund Policy provides the applicable details regarding returns, exchanges, eligibility requirements, and refunds.
If you have questions about your specific order, please contact us directly.
Email:
service@sarunelo.com
How do I request a return?
Please contact our customer support team before sending any product back.
After reviewing your request, we will provide the applicable return instructions and explain the next steps.
Please do not ship a product to us until you have received return instructions from our support team.
Email:
service@sarunelo.com
Can I cancel an order?
You may submit a cancellation request while your order is still pending processing.
Once the order has moved into fulfillment or shipping preparation, cancellation may no longer be possible.
For the best chance of making a cancellation, contact us as soon as you decide to cancel.
Email:
service@sarunelo.com
Is the checkout process secure?
We work with established payment service providers and use appropriate security practices designed to help safeguard payment details and personal information during transactions.
How is my personal information handled?
Information collected through our website may be used when necessary for legitimate business operations, such as:
- Processing and delivering orders
- Responding to customer inquiries
- Operating and maintaining website services
- Meeting applicable legal and regulatory obligations
For additional information about how personal data is collected, used, and protected, please refer to our Privacy Policy.