Privacy Policy

Thank you for visiting Sarunelo, a brand operated by Guangzhou Xinqi Technology Co., Ltd. In this Privacy Policy, the terms “Company,” “we,” “us,” and “our” refer to the applicable business entity operating the Site.

We value your privacy and take reasonable steps to protect personal information while providing a clear, dependable, and convenient online shopping experience.

This Privacy Policy describes how information may be collected, used, maintained, processed, and disclosed when you browse our website, place an order, or otherwise communicate with us.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy.

Company Information

Brand Name:
Sarunelo

Legal Company Name:
Guangzhou Xinqi Technology Co., Ltd.

Business Address:
Room 405, No. 69, Ji'an Street, Jixian Road, Baiyun District, Guangzhou, Guangdong, China

Customer Support Email:
service@sarunelo.com

Information We May Collect

The type of information we collect depends on how you use and interact with our website.

Information You Provide Directly

We may receive personal information when you:

• Submit an order;
• Register or maintain an account;
• Contact our customer service team;
• Sign up to receive communications;
• Take part in promotions, questionnaires, or surveys.

Depending on the interaction, the information may include:

• Full name;
• Email address;
• Telephone number;
• Shipping and delivery address;
• Billing details;
• Payment-related information;
• Purchase and order information;
• Messages or other communications exchanged with our support team.

Information Collected Through Your Use of the Site

When you browse our website, certain technical and usage information may be gathered automatically through cookies, pixels, log files, and comparable technologies.

Examples may include:

• IP address;
• Browser and device type;
• Operating system;
• Pages or content viewed;
• Actions and interactions performed on the Site;
• Referral or source information;
• Shopping and browsing activity.

We may use this information to:

• Keep the website operating properly;
• Monitor and improve website performance;
• Understand how visitors use our Site;
• Develop and improve products and services;
• Deliver content, promotions, or marketing experiences that may be relevant to you.

Information Received From Third Parties

In connection with operating our business, we may receive certain information from service providers or other third parties, such as:

• Payment processing companies;
• Website analytics providers;
• Marketing service providers;
• Advertising platforms and partners.

Information received from these sources may assist us with activities such as processing transactions, analyzing website activity, improving customer experiences, and providing requested services.

Third-party providers may collect or process information under their own privacy notices and in accordance with applicable laws.

Analytics and Advertising Services

We may work with third-party analytics and advertising providers to evaluate website usage, understand customer interactions, measure marketing performance, and improve our services.

Depending on the service, these providers may use technologies including:

• Cookies;
• Tracking pixels;
• Web beacons;
• Similar tracking mechanisms.

These third parties may maintain their own data collection and privacy practices. We do not control how independent third parties process information under their respective policies.

Use of Cookies

Cookies are small files or similar identifiers that may be stored on your device when you visit a website. They can help websites remember information and operate more effectively.

Our Site may use different categories of cookies, including:

Essential Cookies

These support core website functions, such as:

• Maintaining shopping cart contents;
• Supporting checkout functionality;
• Helping maintain website security.

Analytics Cookies

These help us understand how visitors interact with the Site and identify opportunities to improve performance and usability.

Preference Cookies

These may remember selected settings and preferences to make subsequent visits more convenient.

Advertising Cookies

These may be used to measure advertising campaigns and help deliver advertisements that are more relevant to your interests.

You can adjust cookie preferences through your browser settings. Please be aware that restricting or disabling certain cookies may affect the availability or functionality of some parts of the Site.

Browser Privacy Signals

Certain web browsers provide privacy-related signals, including “Do Not Track” or similar settings.

Because there is not currently a single, universally accepted technical standard for responding to all such signals, our Site may not respond to every browser-based privacy preference.

Where applicable law requires us to recognize or process a particular privacy signal, we will handle it in accordance with the relevant legal requirements.

Managing Advertising Preferences

Depending on the services available to you, you may be able to control personalized advertising through browser settings, device controls, or other privacy tools provided by advertising platforms.

Choosing to opt out of personalized advertising does not necessarily eliminate advertisements. You may still receive advertising that is not specifically tailored to your interests.

Protection of Personal Information

We implement reasonable administrative, technical, and organizational safeguards intended to reduce the risk of unauthorized access, misuse, alteration, or disclosure of personal information.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot promise absolute security of information transmitted to or stored by us.

Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly request or collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact our customer support team so that we can review the matter and take appropriate action where necessary.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes to our website, services, business practices, or applicable legal and regulatory requirements.

When changes are made, the updated version will be published on this page. We encourage visitors to review this Privacy Policy from time to time for the latest information.

Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way we handle personal information, please contact us:

Brand Name:
Sarunelo

Legal Company Name:
Guangzhou Xinqi Technology Co., Ltd.

Customer Support Email:
service@sarunelo.com

Business Address:
Room 405, No. 69, Ji'an Street, Jixian Road, Baiyun District, Guangzhou, Guangdong, China